Refund policy

A refund will be granted on any products purchased from The CPAP Store within 30 days from the initial purchase date if the item is in SEALED PACKAGING. A 15% restocking fee and the cost of shipping will be deducted from any refund within 30 Days. The customer is responsible for return shipping costs.

As CPAP products are considered medical equipment of a very personal nature, all machines, including CPAP, APAP, BiPAP, Humidifiers, CPAP Accessories and Batteries, cannot be returned, whether the unit shows hours of usage or not even in original packaging. Any warranty decisions for repair or replacement are made by solely by the manufacturer.

Refunds are not permitted outside of 30 days or on items that have been opened. Shipping charges are non-refundable.

Please note that if any package that arrives with missing items or is damaged in transit, The CPAP Store must be contacted within 10 days of receipt in order for a claim to be made. Please do not open any damaged or incorrect items as The CPAP Store cannot accept returns on any opened products. We will also require photos of the damaged packaging or incorrect items.