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Return Policy

Contact Us For All Return Request:


Phone Number: +1 888 965 7655

20821 Unit 41, Fraser Hwy, Langley, BC V3A 4G7

The CPAP Store Canada

Refunds, Returns, and Exchanges Policy

At The CPAP Store, we strive to ensure your satisfaction with our products. Please review our refund and return policy below for a clear understanding of our procedures:

Refund Eligibility:

  • A refund may be granted within 30 days from the initial purchase date for products in SEALED PACKAGING.
  • A 15% restocking fee may apply, and shipping costs will be deducted from any refund within the 30-day period.
  • The customer is responsible for return shipping costs.

Exclusions for CPAP Products:

  • CPAP products, including CPAP, APAP, BiPAP, Humidifiers, CPAP Accessories, and Batteries, cannot be returned once the packaging has been opened, regardless of usage hours.
  • Warranty decisions for repair or replacement are determined solely by the manufacturer.

Refund Limitations:

  • Refunds are not permitted outside the 30-day window or on items that have been opened.
  • Shipping charges are non-refundable.

Damaged or Incorrect Items:

  • If a package arrives with missing items or is damaged in transit, contact The CPAP Store within 10 days of receipt to initiate a claim.
  • Do not open any damaged or incorrect items, as we cannot accept returns on opened products.
  • Provide photos of the damaged packaging or incorrect items for prompt resolution.

Contact Information:

  • For further assistance or inquiries, please reach out to us at

Thank you for choosing The CPAP Store. We appreciate your understanding of our policies to ensure a smooth and satisfactory experience with our products.