At The CPAP Store, we strive to ensure your satisfaction with our products. Please review our refund and return policy below for a clear understanding of our procedures:

Refund Eligibility:

• A refund may be granted within 30 days from the initial purchase date for products in SEALED PACKAGING.
• A 15% restocking fee may apply, and shipping costs will be deducted from any refund within the 30-day period.
• The customer is responsible for return shipping costs.
  

Exclusions for CPAP Products:

• CPAP products, including CPAP, APAP, BiPAP, Humidifiers, CPAP Accessories, and Batteries, cannot be returned once the packaging has been opened, regardless of usage hours.
• Warranty decisions for repair or replacement are determined solely by the manufacturer.
  

Refund Limitations:

• Refunds are not permitted outside the 30-day window or on items that have been opened.
• Shipping charges are non-refundable.
  

Damaged or Incorrect Items:

• If a package arrives with missing items or is damaged in transit, contact The CPAP Store within 10 days of receipt to initiate a claim.
• Do not open any damaged or incorrect items, as we cannot accept returns on opened products.
• Provide photos of the damaged packaging or incorrect items for prompt resolution.
  

Contact Information:

• For further assistance or inquiries, please reach out to us at info@thecpapstore.ca.

Thank you for choosing The CPAP Store. We appreciate your understanding of our policies to ensure a smooth and satisfactory experience with our products.