Yes, we do charge for shipping on certain orders. Orders under $150 CAD (before tax) are subject to a shipping fee, which typically ranges from $12 to $20, depending on your location. The exact cost will be calculated at checkout based on the shipping address provided.

Orders over $150 CAD qualify for free shipping within Canada.

Unfortunately, we are unable to waive the shipping fee for orders under $150. For more details, please refer to our Shipping Policy.

During regular operations with Canada Post, all orders are shipped using Canada Post Express, which is already an expedited service.

However, while we are temporarily using Purolator Ground, we are unable to offer express or upgraded shipping options at this time.

Please also note that we do not offer overnight shipping under any circumstances.

We appreciate your understanding and recommend checking our Shipping Policy for any service updates.

Unfortunately, we are unable to accommodate pickups through third-party shipping accounts or providers. The CPAP Store cannot be held liable for shipments arranged outside of our designated carriers.

Allowing external pickups would prevent us from managing tracking, insurance, or claims, which means that if a package were lost, delayed, or damaged, we would not be able to issue a refund or replacement, as a claim could not be processed through our system.

Additionally, we cannot assume responsibility for any costs associated with third-party shipping services. All orders must be shipped through our standard shipping channels to ensure proper handling and coverage.

All orders, including those shipped via Express, require a 1–3 business day processing period before they are shipped.

Once your order has shipped:

• Canada Post Express shipments typically arrive within 2–4 business days.
• Purolator Ground shipments may take 2–9 business days, depending on your location.

Please note that delivery times may vary based on destination, carrier delays, and weather conditions. You will receive a tracking number once your order has shipped so you can monitor its progress.

Yes, if you are local, there’s no need to place your order online—you’re welcome to visit our storefront during regular business hours to pay and pick up your item in person.

If you would like to secure an item in advance or have someone else pick up your order on your behalf, please contact us at info@thecpapstore.ca beforehand to confirm whether this accommodation can be arranged.

We do not typically offer holds and cannot hold unpaid items under any circumstances.

If you have already placed an order and would like it to be held before shipping, please contact us at info@thecpapstore.ca to see if this request can be accommodated.

Please note that any approved hold will have a time limit, after which we will either proceed to ship the order or cancel it, depending on the circumstances.

Unfortunately, we are unable to add specific delivery instructions to your order.

If you have special delivery requests (such as leaving the package in a specific location), you may wish to contact the shipping provider directly once you receive your tracking number. They may be able to note your request on their end.

Please note that submitting delivery instructions to the carrier is simply a request, and we cannot guarantee that the shipping provider will follow or confirm those instructions.

We can ship all across Canada!

We ship from Vancouver, Canada. But we can service all of Canada!

No, your invoice or receipt is not included in the package. It will be emailed to you after your order is placed.

For insurance purposes, you can download a PDF version of your invoice through the link provided in your order confirmation email. Please note that the basic email confirmation is not sufficient for insurance claims—you must download the official PDF receipt.

The packing slip included with your shipment is not a valid receipt and does not reflect sale prices or full invoice details. Be sure to use the emailed PDF invoice for any insurance or reimbursement submissions.

We do not offer direct billing to insurance providers. All orders must be placed online and paid in full at the time of purchase.

After your purchase, you will receive an email with a link to download a PDF version of your invoice, which is suitable for insurance reimbursement purposes. Please note, the basic email confirmation is not valid for insurance—only the official PDF invoice should be submitted.

If you require a quote to submit to your insurance provider prior to purchase, we are happy to assist. Please email info@thecpapstore.ca with the following details:

• Your full contact information
• The product(s) you are interested in purchasing
• SKUs, quantities, and sizes (if applicable)

A representative will then prepare and forward a formal quote for you.
Please note, we are unable to provide a quote without these specific details.

While most of our customers have successfully submitted claims for reimbursement, we cannot guarantee insurance coverage, as this depends on your individual provider and plan.

The CPAP Store does not participate in any government programs, including OHIP and ADP. We recommend that you contact your local government office directly to confirm your eligibility and understand the specific parameters of your provincial program.

All orders placed on our website must be paid in full at the time of purchase.

Please note that we are unable to confirm or guarantee coverage under any government program.

In a lot of cases yes! Just submit your thecpapstore.ca invoice to your insurance company!

Please see our return policy here for more details.

We do not offer in-house payment plans. However, we offer AfterPay as a payment option at checkout for online orders. AfterPay allows you to split your purchase into four interest-free payments. Please note that AfterPay has spending limits, especially for first-time users. The more you use their service, the higher your limit may become. AfterPay is available for online orders only and cannot be used in-store or over the phone.

We accept the following payment methods:

• Online: Visa, Mastercard, American Express, Discover, AfterPay, Shop Pay, Google Pay, Apple Pay, Visa Debit, Mastercard Debit
• Over the phone: Visa, Mastercard, American Express, Visa Debit, Mastercard Debit

In person at our storefront: Visa, Mastercard, and Debit

Yes, most of the products we sell come with a manufacturer’s warranty. As an authorized retailer, we facilitate warranty support on behalf of the manufacturer.

Please note that all warranty decisions and processes are determined solely by the product manufacturer. Warranty coverage is typically based on the original purchase date, whether from the customer or the retailer.

If you have a warranty concern, please review our warranty policy for next steps

We do not offer trials on any CPAP machines or masks. As a retail outlet, all products are considered final sale once opened or used due to hygiene and health regulations.

 We do not offer loaner machines. All machines sold are new and carry the full manufacturer’s warranty.

For hygiene and health safety reasons, we cannot accept any product donations, including gently used items.

As a retail outlet and not a sleep clinic, we are unable to provide in-person mask fittings. However, many of our mask product pages include sizing guides to assist you with measurements at home. Please keep in mind that individual differences such as face shape, nose size, and nose density can significantly impact sizing, and as such, we cannot guarantee fitment. In-person fittings through a sleep clinic or healthcare provider are always recommended. Additionally, some masks are available as a "Fit Pack" or "Starter Pack," which include multiple cushion sizes for better flexibility.

The "best" mask will vary depending on the individual’s comfort, facial structure, sleep habits, and therapy requirements. As each person's experience is different, we are unable to guarantee a specific mask will work best for you. That said, if you email us at info@thecpapstore.ca with information about your therapy needs, one of our representatives can make suggestions to help guide your decision. Please note that these suggestions are based on general fit and user feedback and are not a substitute for medical advice. Ultimately, it is the customer's responsibility to research and choose the most suitable mask in consultation with their healthcare provider.

If you know your pressure settings and/or have a prescription indicating them, please email a copy of the prescription along with your order number to info@thecpapstore.ca immediately after purchase. If received in time, we will program the machine prior to shipping. If settings are not submitted promptly, we cannot guarantee programming before shipment. For customers who prefer to set up their machine themselves, we offer instructional YouTube videos explaining how to access Clinical Mode and adjust settings. Please note: these videos are intended for clinician use, and any changes made by the customer are at their own discretion. The CPAP Store is not liable for any modifications made by the end user. You can find our YouTube channel here: https://www.youtube.com/@thecpapstore

Some users may experience side effects such as nasal dryness, congestion, bloating, or skin irritation. These issues are often manageable with proper mask fitting, the use of a humidifier, and other comfort accessories. It’s important to note that any side effects or symptoms should be discussed with your doctor directly. The CPAP Store cannot provide medical advice or diagnose issues related to your therapy.

Adjustment time can vary greatly from person to person. Some individuals adapt within a few days, while others may need several weeks. Consistent use and finding the right mask fit are key factors in making the transition smoother. Keep in mind that using CPAP is a new habit you're forming, and your body needs time to get used to wearing a mask on your face at night. If you're only able to use the mask for one hour the first night, that’s okay, start there. The next night, try for a little longer, and continue gradually increasing usage until it becomes a natural part of your sleep routine.

Your CPAP pressure settings should be determined by your doctor or respirologist based on a sleep study or clinical evaluation. The CPAP Store cannot determine or prescribe pressure settings for patients. While we can explain what the different settings mean and make general recommendations based on machine capabilities, we are not licensed to provide medical diagnoses or prescribe therapy parameters.

Any adjustments made by the patient are done at their own discretion. If you’re unsure about your settings or feel they may need to be changed, we strongly recommend consulting with your healthcare provider before making any modifications.

CPAP: Fixed pressure throughout the night.

APAP (Auto-CPAP): Automatically adjusts pressure based on breathing needs.

BiPAP: Provides two pressures — higher for inhalation and lower for exhalation, often prescribed for more complex conditions.

CPAP machines typically last between 3 to 5 years. However, the actual lifespan can vary depending on the patient’s cleaning routine and how consistently replacement supplies (such as filters, tubing, and masks) are maintained. Regular maintenance helps ensure optimal performance and longevity. Replacement may be necessary sooner if the machine's performance declines, if it's no longer meeting your therapy needs, or if the manufacturer’s warranty has expired.

Regular replacement of CPAP supplies is important to ensure effective therapy, proper hygiene, and comfort. Below is the general replacement schedule we recommend:

• Mask cushion: Every 1–3 months
• Headgear: Every 3–6 months
• Complete mask system: Every 6 months
• Tubing: Every 3–6 months
• Water chamber (humidifier tub): Every 3–6 months
• Filter: Once a month, or more frequently if visibly dirty or exposed to smoke, pets, or dust

Please note that actual replacement needs may vary depending on usage, cleaning habits, and environmental conditions. Regular inspection for wear, loss of seal, or discoloration can help determine when parts need to be changed.

This is called "rainout." It happens when warm, humidified air cools in the tubing. Using a heated hose or tube insulation can help prevent this.

Yes, using distilled water helps prevent mineral buildup and prolongs the life of the humidifier chamber.

The main difference between a heated tube and a non-heated tube lies in temperature control and moisture management.

A heated tube, such as the ClimateLineAir, contains an internal heating element that helps maintain consistent temperature and humidity throughout the tubing. This helps prevent condensation or "rainout"—the buildup of water inside the tube or mask—which can occur when warm, moist air cools as it travels through the tubing. Heated tubing provides a more comfortable and stable therapy experience, especially in cooler or dry environments, especially with symptoms like dryness, irritation or mucous build up.

A non-heated tube, such as the SlimLine, does not have this temperature regulation. It delivers therapy air at the same temperature as the room, which may increase the risk of condensation, particularly when higher humidity levels are used.

One advantage of the ClimateLineAir is its versatility, the tube temperature can be turned off in your machine’s settings, allowing it to function just like a standard (non-heated) tube if desired. This makes it a flexible option for users who may want to adjust their setup based on seasonal or personal comfort changes.

Individuals may choose a heated tube for enhanced comfort, better humidity control, and reduced condensation. Others may prefer a non-heated tube for its lighter weight or simplicity, especially if rainout isn’t a concern in their environment.

The ResMed AirSense 11 AutoSet is the newer model and includes several updates and improvements over the AirSense 10 AutoSet.

Key differences include updated technology for more precise pressure delivery, enhanced algorithms for better detection and treatment of sleep apnea events, and improved connectivity features such as integrated cellular data for easier remote monitoring and data sharing with healthcare providers.

The AirSense 11 also has a more streamlined, modern design with a color touchscreen and a simplified user interface for easier operation.

While both machines provide effective automatic adjustment of pressure during sleep, the AirSense 11 offers enhanced comfort, data capabilities, and user experience thanks to its newer technology.

Please note, accessories such as the filter, water chamber, and tubing are not interchangeable between the two models.

Fixed pressure on a CPAP machine means the device delivers a continuous, constant air pressure throughout the night. Unlike auto-adjusting machines that change pressure based on your breathing patterns, a fixed pressure CPAP provides one set pressure level prescribed by your doctor to keep your airway open.

For example, the ResMed AirSense 10 Elite Fixed Pressure CPAP Machine operates at this single, steady pressure. This type of therapy is often recommended for patients who require consistent pressure without variation.

The main difference lies in how the air pressure is delivered during therapy:

• Fixed Pressure CPAP machines deliver a single, constant pressure all night long. This pressure level is prescribed by your doctor and does not change, regardless of how your breathing may vary throughout the night. An example of this type of machine is the ResMed AirSense 10 Elite.
• AutoSet (Auto-Adjusting) machines, like the ResMed AirSense 10 AutoSet or AirSense 11 AutoSet, automatically adjust the pressure throughout the night. They monitor your breathing in real time and increase or decrease pressure as needed to keep your airway open. This can offer greater comfort and support for people whose pressure needs change while they sleep.

Both types are effective, but your doctor will determine which is best for your therapy based on your individual needs and sleep study results.

The difference between a Standard and a Cleanable Water Chamber lies in how they are constructed and maintained:

• A Standard Water Chamber is typically not dishwasher-safe and should be hand-washed only. It is designed for regular use but may have a shorter lifespan, depending on your cleaning routine and water quality. Over time, mineral buildup or wear may require it to be replaced more frequently. Please note, your CPAP machine will come equipped with a standard water chamber.
• A Cleanable Water Chamber is made with more durable materials and is usually dishwasher-safe (top rack only), making it easier to maintain. It can be disassembled for a more thorough cleaning, which can help extend its life and improve hygiene. Please note, this is an accessory sold separately.

Both types are compatible with most ResMed humidifiers, but if you’re looking for easier cleaning and potentially longer use, the Cleanable version is often preferred. Please note, visually, the chambers may look the same, however, the button on the top to detach from the CPAP machine will be varying colours depending on the model of chamber.