Due to ongoing labour disruptions and strike action at Canada Post, we will temporarily ship all orders via UPS to ensure the most reliable delivery service during this time. While Canada Post remains our preferred shipping partner, the current disruptions have made it necessary to use an alternative carrier to avoid delays in getting your orders to you.

Once Canada Post services resume normal operations, we will return to using their service for shipments. We appreciate your understanding and patience as we navigate these temporary changes. Our goal is to provide you with the best possible service, and we are committed to keeping you informed of any further updates. If you have any questions or concerns about your order or shipping options, please do not hesitate to reach out to our customer support team. Thank you for your continued support!

Domestic Shipping Rates and Estimates (Canada)

‍All purchases over $150 will be eligible for free shipping.

‍Shipping charges for your order will be a flat rate of $20 on all orders below the $150 threshold. Express shipping is available for an additional $40.
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How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 1 to 3 days for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@thecpapstore.ca with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

A refund will be granted on any products purchased from The CPAP Store within 30 days from the initial purchase date if the item is in SEALED PACKAGING. A 15% restocking fee and the cost of shipping will be deducted from any refund within 30 Days. The customer is responsible for return shipping costs.

As CPAP products are considered medical equipment of a very personal nature, all machines, including CPAP, APAP, BiPAP, Humidifiers, CPAP Accessories and Batteries, cannot be returned once the package has been opened, whether the unit shows hours of usage or not. Any warranty decisions for repair or replacement are made by solely by the manufacturer.

Refunds are not permitted outside of 30 days or on items that have been opened. Shipping charges are non-refundable.

Please note that if any package that arrives with missing items or is damaged in transit, The CPAP Store must be contacted within 10 days of receipt in order for a claim to be made. Please do not open any damaged or incorrect items as The CPAP Store cannot accept returns on any opened products. We will also require photos of the damaged packaging or incorrect items.

If you have any further questions, please don't hesitate to contact us at info@thecpapstore.ca.