The CPAP Store Concierge Service

At The CPAP Store, we’re committed to making your CPAP therapy as simple, effective, and affordable as possible. Since you’ve recently received a call from one of our team members, this page will help you understand who we are, how we operate, and why you can trust us for all your CPAP needs.


Who We Are

The CPAP Store has been a trusted name in CPAP care for years. Our commitment to excellence and personalized service has led us to launch our exclusive Concierge Service. This service is designed to simplify your CPAP care by providing:

  • Personalized Support: Our experts reach out personally to assist with questions, product recommendations, and addressing any CPAP-related issues you may experience.
  • Tailored Solutions: We understand that every CPAP user’s needs are unique. Whether it’s advice on mask replacements, addressing discomfort issues, or exploring new options, we’re here to help.
  • Best Prices Guaranteed: We work hard to offer you competitive pricing, including special insurance coverage bundles and exclusive deals that ensure you get the best value for your investment.

Our Concierge Service Process

When you’re contacted by one of our service representatives, you can expect a friendly and knowledgeable conversation. Here’s a quick overview of our process:

1. Initial Contact

  • Introduction: You’ll be greeted by a representative from our team, who will confirm your previous order and introduce our concierge service.
  • Purpose: We call to ensure you’re receiving the best possible care and to answer any questions about your CPAP therapy.

2. Understanding Your Needs

  • Usage Check: We ask if you’re still using your CPAP machine. If you are, we’ll review your previous purchases and check if you need a replacement or an upgrade.
  • Addressing Concerns: If you’ve experienced issues (like mask discomfort, leaks, or dryness), our experts will discuss potential solutions. We provide advice on:
    • Mask Replacements: Since masks should typically be replaced every 4-6 months for optimal performance.
    • Mask Fit & Maintenance: Ensuring your mask fits correctly and is well-maintained.
    • Product Adjustments: Tips on humidity settings, pressure adjustments, and alternative mask options to enhance comfort.

3. Customized Recommendations

  • Personalized Quotes: Based on your needs and insurance coverage, we offer tailored quotes for replacement masks or even our CPAP coverage bundles that maximize your benefits.
  • Expert Guidance: Our team may suggest switching to a different mask style (for example, from a nasal to a full-face mask) if you’re experiencing issues like dry mouth or skin irritation.

4. Easy Ordering and Payment

  • Seamless Process: Once you decide on a product, we confirm your shipping details and email address.
  • Secure Payment Options: Choose to provide payment details over the phone or via a secure email link.
  • Fast Delivery: Your order will be processed quickly and shipped within 3-4 days.

Why Trust Us?


Frequently Asked Questions

Q: Is this call really from The CPAP Store?

A: Yes! Our team members personally reach out to you to provide updates on our concierge service and ensure you’re getting the best care and prices.

Q: What if I have questions about my CPAP products?

A: Whether you’re new to CPAP or a long-time user, our experts are available to answer any questions. We can help troubleshoot issues, recommend products, and guide you through insurance coverage options.

Q: How do I know I’m getting the best price?

A: Our pricing is transparent, competitive, and designed to work with your extended health insurance plans. Plus, our exclusive coverage bundles offer great value by including additional masks at no extra cost.

For any other questions about this service please email us at info@thecpapstore.ca