Livraison gratuite

Aide et FAQ

Voici une liste de questions fréquemment posées à notre sujet. Si vous avez encore des questions sans réponse, veuillez utiliser notre formulaire de contact.


Quels sont nos frais de port ?

Pour toutes les commandes de moins de 150$ il y a des frais de livraison de 20$, pour toutes les commandes de plus de 150$ la livraison est gratuite partout au Canada.

Où pouvons-nous expédier ?

Nous pouvons expédier partout au Canada!

Mon assurance couvrira-t-elle les achats sur votre site ?

Dans de nombreux cas oui ! Il suffit de soumettre votre facture à votre compagnie d'assurance !

Who will deliver my order?

We use Canada Post.

Puis-je retourner ma commande ?

Dans la plupart des cas, oui ! Nous avons une politique de retour de 30 jours sur toutes les commandes. Utilisez simplement notre formulaire de contact pour en faire la demande.

D'où expédions-nous ?

Nous expédions depuis Vancouver, au Canada. Mais nous pouvons desservir tout le Canada !

Where will my order ship from?

We ship from Langley, BC, however, we can service all of Canada!

Can you ship to P.O. Boxes?


When will I see visible movement on my tracking information?

We recommend allowing 48 hours from the time your tracking number was received to see visible in-transit scans.

Do you include an invoice in the packaging?

Your invoice/receipt will only be emailed to you. You can download a PDF version of the invoice for insurance purposes through your order confirmation email.

Am I able to pick-up my order?

As we are an e-commerce based business, we do not have any storefronts. Although, at times, we can accommodate pick-ups, we are unable to waive any shipping fees. Please contact if you wish to pick-up an order.


Am I able to return my order?

If your item(s) are in their original sealed packaging, you may return them within 30 days of purchase. Please note, we are unable to accept returns on opened and/or used products for hygiene reasons as these are medical devices of a personal nature.

Do you provide a pre-paid return label for returns?

All return costs are at the customer's discretion.


When will I receive my refund?

After your return has been received and inspected, we will process your refund. We aim to issue refunds within two business days of inspection, and you will be notified via email once the refund has been processed. We recommend allowing 2-5 business days for the refund to be reflected on your original method of payment.

Can I have store credit or a gift in lieu of a refund?

At this time, we are unable to issue gift cards or store credit in place of a refund.

Insurance Company/Government Programs

Do you direct bill to insurance companies?

We do not offer direct billing. All orders will need to be placed online and paid in full. After purchase, you will have the ability to download a PDF version of the invoice for insurance purposes. If needed, we can provide you with a quote to submit prior to purchase. Please note, most of our customers have had success filing for reimbursement with their insurance company, however, we are unable to guarantee coverage.

Will my insurance company cover the cost of my order?

Each insurance company and plan differs. It is best to reach out to your insurance company to determine your eligibility for coverage. If needed, we can provide you with a quote to submit for pre-approval.

My province has a government program that will cover a portion of the cost of medical supplies, how does this apply to The CPAP Store?

We do not deal with any government programs. We recommend to reach out to your local government office to confirm eligibility and parameters of their plan. All orders placed on our website would need to be paid in full at the time of purchase.


Do your products have warranty?

Yes, most products have warranty. Machines have a 3 year manufacturer warranty on the motor and masks have a 90 day warranty.

How does the warranty process work?

Please reach out to us as soon as you have a warranty concern. For machines, please provide information on the defect and we may provide you with a label to ship the machine to ResMed for investigation or repair. For masks, please provide any images of any visible defect/damage to and we will action accordingly.

Will I receive a loaner machine while my machine is being processed for warranty?

Unfortunately, no, ResMed does not offer loaner machines for hygiene reasons.

How long does the warranty process take?

The warranty process can vary depending on the circumstance and part availability. Typically, the process can take approximately 2-6 weeks.


What mask is compatible with my ResMed AirSense 10/AirSense 11?

The ResMed AirSense 10/11 are universal to CPAP masks! This means that any mask chosen will be compatible.

What is the difference between the AirSense 10 AutoSet with HumidAir Card to Cloud Version and the AirSense 10 AutoSet with HumidAir?

The AirSense 10 AutoSet with HumidAir Card to Cloud Version does not contain a modem, therefore, this machine cannot transmit data wirelessly. Instead, it uses an SD card to record the data. Additionally, this unit comes with a Standard SlimLine Tube which is non-heated. The AirSense 10 AutoSet with HumidAir does contain a modem and can transit information to the MyAir app on your phone as well as to a sleep therapist that may be overseeing your therapy. This machine also comes equipped with a ClimateLineAir Heated Tube.

Do you need a prescription for purchase?

We do not require any documentation for most products. You will be contacted if necessary.

What does AutoSet mean?

AutoSet means that the machine has a minimum pressure of 4 to maximum pressure of 20. The machine is intended to evaluate breath by breath as to what therapy you may require. Please note, some patients may find this range accommodating and comfortable, however, some individuals may need to have the pressure range adjusted by a professional to ensure comfortability as well as to ensure the AHI remains at 5 and under.